Event Support Request

Additional Items & Services

We offer manufacturing of banners, flags, gazebos, event stands, price stands etc. Please contact your sales executive for a quotation.

Most of our event display items were manufactured so that once you have purchased the hardware you only have to purchase the skins in future. This allows for you to cost effectively create new branding for each event

Process Outline

1. Upon submission of this document your selected Relationship Sales Consultant will be in contact to discuss your requirements in terms of products suitable for the type of event and will guide you accordingly.
2. Once products have been selected you will receive a quotation from your area Client Liaison
3. Upon your confirmation that the quotation is correct, the relevant payment is made accordingly
4. Once payment has been processed and cleared goods will be dispatched
5. You may return unsold items for a credit barring that they comply with the requirements set out in the terms and conditions.
6. Kindly complete the returns form and submit to your area Client Liaison in order for them to know when and which goods will be returned
7. Once goods have been returned you will be issued with a list of items we have received back and you will be notified in writing of any discrepancies/shortages/damages.
8. A credit note will be processed accordingly.

Terms & Conditions

• Shipping of event stock:
  
  • A Delivery fee will be applicable for orders under R1000.00 Lead time for deliveries is 2-3 working days from dispatch in city centres and 4-5 working days for outlying areas. Delivery will take place from Monday to Friday between 08:00 – 17:00, excluding public holidays. Although we take every precaution to ensure your parcel and goods reach you in mint condition we make use of 3rd party couriers. Do not open any boxes where the tape has been tampered with or if boxes are in any way damaged. Please report this to Sapphire Corporate Solutions immediately or within 24 hours of receipt of delivery. An image/photo of the damages may be requested for investigating/report purposes.
  • Delivery outside RSA: Delivery fees for orders to be delivered outside of RSA will be calculated and quoted per order. Once you have completed your order online and submitted it one of our client liaisons will be in contact with a quote for delivery. You do have the option to arrange your own couriers to collect. Please note VAT will be charged where applicable as set out by the SARS (South African Revenue Service)
  • Return of event stock: Returning of event stock is for your account. You can contact our team to assist in arranging an collection of stock however you will be billed for this cost.
    
• Conditions of stock for return
  
  • Stock will only be accepted back if the stock is still in it’s original packaging and in saleable condition – worn or soiled garments will not be accepted back.
    • We do not accept returns on:
      • Specially manufactured or bespoke orders.
      • In terms of public health regulations, identified essential products are prohibited for return or exchange due to strict health controls.
      • USB’s and/or memory sticks, cards
      • Discontinued and clearance items.
  • All returns are to be accompanied with a return form as well as proof of purchase (invoice/delivery note)
  • Once we receive your items, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund. You will need to complete a refund form it the purchase was paid in cash.
  • All returns will be refunded back to your original payment method to the value of the item only.
  • Refunds/Credit notes will be processed within 14 days.

Submit your Event Support Request

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